Order to Cash Director

The Order to Cash (OTC) Director oversees End to End "request to cash" process on the customer account(s). The person will be involved either in the lifecycle of the contract but can also work on missions to deliver improvements on an existing account or design a request to cash solution during the presales stage of a complex deal. This role has a high visibility from senior management to a board level both at Orange and with the customer.

Your role will be to:

• Define and validate the Order to Cash strategy & model for the Program according to the contractual, the customer and the business requirements, and the overall program strategy, planning and budget.

• Ensure the compliance of the defined OTC strategy & model with standard OTC processes and best practices.

• Define OTC transformation plan according to the defined OTC strategy and Overall Program Transformation plan.

• Manage the execution of the plan and ensure coordination and proper collaboration of the contributors within and outside the Account Business Unit.

• Accountable for the overall Order to Cash operations from end to end to achieve high levels of customer satisfaction.

• Definition and follow-up of the execution of corrective actions to recover form low performance (quality, lead time and so on) and coordination of end to end service delivery interlocks.

• Accountable for the accuracy of commercial inventory used for billing and the overall accuracy of the bills.

• Escalation level for resolution of high impact reclamations and the accordance of billing credits.

• Define, monitor and report internal KPIs and SLA to monitor OTC activities and manage continuous improvement to the OTC activities.

• Implement a communication strategy and provide regular reports to stakeholders and manage internal and customer stakeholder expectations.

• Proactively and consistently manage financial and operational risk at the program level.

• Contribute in bids/extensions preparations to guarantee OTC awareness and compliance of commitments being made.

• Forecast and maintain a staffing plan and ensure the OTC team owns the objectives of the program.

• Authority and control over the program resources as well as visibility of all financial, contractual, strategic and risk related information concerning the program.

• Contribute to the growth of Intellectual Capital Process by ensuring quality documentation (accurate) is published and maintained in the relevant repositories.